Frequently Asked Questions

Samples

Pricing and Billing

Yardage Estimates

Shipping of Purchases

Order Status

Cancellations and Returns

Other Questions

 

Samples

How do I request a sample?

Once you find a fabric you like, just click the "Request a sample" button right above the "Product Details" section. That is all, no checkout or other steps necessary. If the fabric shows up on "Your Requested Samples" list you should get it within the next 5 - 10 business days.

Do you send out samples?

Yes, we send up to 5 FREE SAMPLES at No Shipping Charge.

Do I need to return the samples?

No, the samples are yours to keep. Please do not return them.

How do you send samples?

Samples will be sent via first class mail within one business day of your request.

What size are your samples?

Samples vary depending on the repeat, if any. All samples will show the complete pattern.

Can I send a sample to KOVI Fabrics to get matched?

Yes, we will try our hardest to find you the closest match how ever due to the unique variety of patterns, materials, and colors available for upholstery fabric, it is virtually impossible for us to perfectly match a fabric manufactured by someone other then KOVI Fabrics. Please browse our site for fabrics and take advantage of our free sample program.

 

Pricing and Billing

Are your prices really low direct prices.

Absolutely! KOVI designer upholstery fabrics are available exclusively online and only though this site so we don’t have the overhead of expensive showrooms at exclusive design centers. This allows us to offer all of our quality fabrics at low list prices.

How do I get a copy of my order?

At time of checkout, please print your order. Also, a copy of your order will be attached to the package.

Do I have to pay sales tax?

No sales tax is charged on shipments sent outside the state of Minnesota.

What forms of payment do you accept?

We accept the following forms of payment: Visa, MasterCard, Discover, American Express, debit cards, and money order/cashier check. We accept personal checks with a 10 day delay in shipping.

When will my credit or debit card be charged?

Your credit or debit card will be charged at the time of shipment.

Do you offer wholesale pricing or other discounts to industry professionals?

We have a partner program available to industry professionals that apply for and are accepted into the program. The program includes discounts for your customers that work with you when they purchase KOVI fabrics through you. For further information on the program please Click Here to Contact Us.

Do you offer whole sale pricing?

Yes we do have whole sale prices available for upholsterer, interior designers or other businesses for resale, please fill out the partner application form on the bottom of the webpage under the link called Partner Program.

 

Yardage Estimates

How much fabric is in a yard?

Fabric is measured (and sold) by the running yard. All of our fabrics are 54" wide; therefore, if you order a yard of fabric, your fabric will be 54 inches wide by 36 inches long.

How do I estimate how much material I need for my project?

We have a specific page on our site that shows you a simple way to gauge how much fabric you need. Click Here

What is the minimum amount of fabric I can Buy?

Our minimum order is one yard of fabric. After one yard, we sell in 1/4 yard increments.

 

Shipping of Purchases

Where do you ship?

Currently, we ship to all destinations within the 50 United States, Puerto Rico and Canada.

Do you ship to P.O. Boxes?

Samples can be sent to P.O. Boxes; however, merchandise can not. An actual street address is required for merchandise.

How do you ship?

We use UPS for ground, 2nd day air and next day air deliveries.

How much is shipping?

We offer FREE GROUND SHIPPING in the 48 contiguous states of 5 yards or more per order.

For orders less than 5 yards, standard UPS shipping rates apply.

For orders shipping to Alaska, Hawaii, Puerto Rico, and Canada shipping will be charged on a per order basis.

How long will it take for my order to arrive?

The map below shows expected transit days for UPS ground service determined from our warehouse in Minnesota to your location. UPS transit days are Monday – Friday. If the # of transit days listed is 2 days and your package is shipped on a Tuesday, your package should arrive on Thursday, the second business day after the ship date.

How long will it take for my order to arrive?

How is the fabric or vinyl packaged?

All of our fabric and vinyl orders are rolled on long, firm cardboard tubes to keep them wrinkle free. The rolled fabric is then packaged in a plastic sleeve for protection during transit.

What happens if my order is lost?

Please e-mail or call Customer Service. We insure all of the shipments and we will handle all the necessary paperwork. We will reship your merchandise at no charge to you.

What happens if my order is damaged in transit?

Please e-mail or call Customer Service immediately upon receipt of damaged merchandise. We will contact UPS and send you replacement material at no charge to you. However, please keep the damaged roll(s) and all packaging materials including the plastic shipping bag for UPS to pick up later.

What if I receive the wrong merchandise?

We check and double check orders before they ship; however, if you receive the wrong merchandise, please email or call our customer service immediately. We will re-ship your order immediately and issue a pick up for the incorrect one at our expense. Please be sure to check your fabric before using it for the correct yardage and pattern, we are not able to issue refunds for fabrics that have been cut or used in any way.

When will my order ship?

Orders are shipped within 1 business day of receipt of order; unless we notify you otherwise.

 

Order Status

How long does it take before you ship my order?

Orders are shipped within 1 business day of receipt of order; unless we notify you otherwise.

How will I know when my order has shipped?

Once your order has shipped, you will be sent a UPS tracking number via e-mail. If you’d like to track your order simply click on your tracking number.

Can I track my order?

Once your order has shipped, you will be sent a UPS tracking number via e-mail. Simply click on your tracking number to obtain the status of your order.

What if I want to change or cancel my order?

Please call Customer Service immediately to determine if your order has shipped. Provide us with your first name, last name and email address. Once your order has shipped which is within 1 business day of placing your order, it is not possible for you to change or cancel it. You may return your fabric upon receipt. Please see CANCELLATIONS AND RETURNS BELOW.

What happens if my order is lost?

Please e-mail or call Customer Service. We insure all of the shipments and we will handle all the necessary paperwork. We will reship your merchandise at no charge to you.

 

Cancellation and Returns

What if I want to cancel all or part of my order before it has shipped?

Please call or e-mail customer service immediately and upon confirmation that your order has not shipped, we will simply cancel it and give you a full refund.

What if I want to cancel all or part of my order after it has shipped?

Once your order has shipped, which is within one business day of placing your order, it is not possible to change or cancel it. However, you may return it after it has arrived. Then a refund will be processed for your original purchase price less a 15% restocking fee once we receive the merchandise back in its original, uncut condition within 30 days of shipment date. Original shipping charges will not be refunded and return shipping charges are your responsibility.

How do I return my order?

Please inspect your entire order carefully before use. We are not able to refund cut or otherwise used material. We only ship first quality fabric but in the rare case your order has a manufacturing defect we will replace your order quickly free of charge. To start the return process, please give us a call at 800-860-3105 to request a return authorization number and put the unused material back in it's original packaging. You will receive return instructions or UPS will come by within a few days to pick up your package. Once the material is returned to us, your refund will be issued within two business days upon inspection of the returned package for damages.

What if I want to return my merchandise because I changed my mind?

A refund will be processed for your original purchase price less a 15% restocking fee once we receive the merchandise back in its original, uncut condition within 30 days of shipment date. Original shipping charges will not be refunded and return shipping charges are your responsibility.

What if I want to return my merchandise because the color looked different on my computer screen?

You can avoid this inconvenience by obtaining FREE Samples which we send to you at NO CHARGE. If you decide to return your merchandise after receipt, a refund will be processed for your original purchase price less a 15% restocking fee once we receive the merchandise back in its original, uncut condition within 30 days of shipment date. Original shipping charges will not be refunded and return shipping charges are your responsibility.

What if I want to return my merchandise because it is damaged by shipping?

Please e-mail or call Customer Service immediately upon receipt of damaged merchandise. We will contact UPS and send you replacement material at no charge to you. However, please keep the damaged roll(s) and all packaging materials including the plastic shipping bag for UPS to pick up later.

What if I want to return my merchandise because it is flawed or defective?

We only sell first quality fabric and vinyl. In rare instances, there will be a flaw in first quality materials. If this is the case, please e-mail or call Customer Service immediately upon receipt of flawed or defective merchandise. We will ship replacement material at no charge to you. Please keep the defective merchandise in the package that it came in; we will issue a UPS pickup at our expense and will notify you of that pickup date.

Why is there a restock fee?

In the rare case that the merchandise has a manufacturing defect, we will replace your material at no cost. In all other instances, we reserve the right to charge a 15% restock fee. All our fabrics come on bolts of 30 to 60 yards and all orders are cut to your specific measures. In a case of a return, the fabric can only be re-sold in smaller pieces or not at all. What can not be sold will need to be destroyed or donated.

 

Other Questions

Should I wash the fabric before it is used on a sofa or as a slipcover?

No. Fabric for upholstery is not recommended to be machine washed because change in size and shape may occur even if it is rated for outdoor use.

How durable are your fabrics?

We offer a wide range of fabrics suitable for a wide variety of projects. All of our fabrics are at least 15,000 double rub rated, which is perfect for residential projects, and many of them are 40,000 double rub rated and higher, suitable for projects that demand commercial grade quality.